Donnie Young, CPACC
EXPERTISE
Research
Competitive Assessment
Heuristic Evaluation
Usability Testing
Strategy
Personas
Experience & Journey Maps
Digital Strategy & Mobile Strategy
Service Blueprints
Design
Information Architecture
Interaction Design
Accessibility & Inclusive Design
System & Commerce Design
Product Design & Service Design
Connected Environments
Prototyping
Operations
Design Operations
Team Growth & Development
AFFILIATIONS
International Association of Accessibility Professionals, Certified Professional in Accessibility Core Competencies (CPACC)
Interaction Design Association
PROFESSIONAL EXPERIENCE
Vice President, Experience Design | Bounteous | Chicago, IL | 2018 - 2024
Headed the Experience Design practice that included more than 20 designers and copywriters for the Restaurant & Convenience business unit. As a trusted expert and key contact for clients, set overall expectations and approaches for experience design activities and outcomes. Oversaw and facilitated discovery activities and directed the experience vision and strategy, and ensured high-quality deliverables that met inclusive experience design best practices.
Clients included: First Watch, Shake Shack (Webby Award, 2021; Acquia Engage Award, 2022), Noodles & Co. (Webby Honoree, 2024), Popeye’s, Red Robin, Texas Roadhouse, Freddy’s, Qdoba, Denny’s, Cheesecake Factory, and Wawa.
Also, part of a group of leaders and contributors that founded and advised the Bounteous Diversity & Inclusion Council and associated employee resource groups.
Creative Director, Experience | SapientRazorfish | Chicago, IL | 2010 - 2018
Led design of innovative digital experiences. Worked with teams to translate customer needs, behaviors, and goals into experiential concepts. Inspired teams to solve clients’ business problems while identifying new opportunities for innovation.
Clients included: State Farm, Caterpillar, Eaton, du Telecom (UAE), GrandVision (China), AIDS Foundation of Chicago, and Children’s Hospital of Colorado.
Also, served as Global co-chair of Égalité, the business resource group for LGBTQ and ally employees of Publicis Groupe.
Customer Experience Manager | Kemper | Chicago, IL | 2007 - 2010
Directed every aspect of customer experience strategy through the design of useful, usable, and enjoyable multi-channel interactions across insurance products.
Senior Analyst | Strata Research | San Diego, CA | 2004 - 2006
Program Manager | Northwestern University | Evanston, IL | 2002 - 2004
Manager, Analyst Briefings | Forrester Research | Cambridge, MA | 1999 - 2002
EDUCATION
DePaul University | Chicago, IL
Master of Science with Distinction, Human-Computer Interaction
Bachelor of Arts, Political Science